Returns & Exchanges

At Arlo, we stand behind the quality of our premium electronics and offer a 30-day satisfaction guarantee on all hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate Your Request

  Log in to your Arlo account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the device in its original packaging including all cables, manuals, and accessories to ensure a full refund and avoid restocking fees.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring any previous shipping labels are covered.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware at our fulfillment center, your refund will be processed to your original payment method within 5 to 7 business days.